WE CONTINUOUSLY STRIVE TO OFFER OUR CUSTOMERS THE HIGHEST QUALITY JEWELRY AND CUSTOMER SERVICE. WE STAND BEHIND THE AUTHENTICITY AND QUALITY OF EACH ITEM WE SELL; HOWEVER IF YOU ARE UNHAPPY WITH YOUR PURCHASE FOR ANY REASON, YOU MAY RETURN IT WITHIN 30 DAYS FOR A FULL REFUND OF THE PURCHASE PRICE.

1. RETURNS MUST BE SENT BACK TO US WITHIN 30 DAYS FROM THE DATE YOU RECEIVED THEM.

2. MERCHANDISE NEEDS TO BE UNUSED (GENTLE WEAR IS OK) AND IN THE SAME CONDITION AS IT WAS RECEIVED. JEWELRY THAT HAS BEEN ALTERED BY AN OUTSIDE GOLDSMITH OR DAMAGED MAY NOT BE ACCEPTED.

3. YOU WILL BE ISSUED A 100% REFUND OF THE PURCHASE PRICE CREDITED BACK TO THE ORIGINAL PAYMENT METHOD WITHIN 24 HOURS OF RECEIPT OF THE RETURN. CERTAIN PAYMENT METHODS MAY TAKE 3-7 BUSINESS DAYS TO FULLY PROCESS BACK TO YOUR ACCOUNT AFTER THE REFUND HAS BEEN INITIATED.

4. INTERNATIONAL RETURNS: REFUNDS WILL BE 100% OF THE PURCHASE PRICE ONLY. ANY CUSTOMS OR IMPORT DUTIES, BROKERAGE FEES, OR TAXES PAID ON SHIPMENTS AND THE COST TO SEND BACK THE RETURN WOULD BE THE PURCHASERS RESPONSIBILITY. REFUNDS ON TAXES AND DUTIES ON RETURNS MAY BE AVAILABLE FROM YOUR COUNTRY’S CUSTOMS DEPARTMENT. INSURANCE IS RECOMMENDED AS WE ARE NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED IN TRANSIT FOR RETURNS SENT FROM OUTSIDE THE USA. ON EXPORT FORMS PLEASE CLEARLY STATE THAT IT IS A RETURN TO REDUCE THE CHANCES OF ITEMS BEING HELD UP IN CUSTOMS.

5. ONCE THE ITEM(S) HAS BEEN RECEIVED BY AN OVM TEAM MEMBER, WE WILL INSPECT THE ITEM(S) TO ENSURE THE ITEM(S) IS IN THE ABOVE MENTIONED CONDITION. IF IT IS DEEMED TO BE IN “unused” CONDITION WE WILL ISSUE A RETURN IN THE AMOUNT SPECIFIED. 

INSTRUCTIONS
TO INITIATE A RETURN, SIMPLY EMAIL US TO REQUEST A RETURN. PLEASE WRAP SECURELY FOR THE PROTECTION OF THE ITEM.

FOR RETURNS, MAIL TO:

KACIE PHIPPS
C/O OVM
3155 WINDSONG LN
CONWAY, AR 72034
PH: (910) 689-8511